SharifahOnline offers a 7-DAY exchange policy for DEFECTIVE and INCORRECTLY SHIPPED items, upon receipt of order.
However we do not entertain return request for 'Change of Mind' items. You can choose to exchange the items OR refund of cash via bank transfer.
Please note that returns are subjected to the following terms and conditions:
- Item must be in its original receipt condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set. We do not accept returns of single item purchased in sets.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
For returns, please email us at firstname.lastname@example.org with your order number and information on the affected item.
Returned items must meet the requirements above.
SharifahOnline will only refund to you via bank transfer after we have received the goods that you intend to return and all the required documents for refund have been submitted to us. Please submit all required documents within 7 days upon receipt of your order.
If you further enquires about our return policy and products, please contact us at email@example.com
How do I exchange / refund items
1. Send us an email at firstname.lastname@example.org to request for a return, include the following:
- Order number
- Reason for return
- Picture of the faulty items
2. Once we have approved your request, pack all the return items, along with the invoice securely in a box/mailing package. Please bubble wrap the item if it is fragile.
3. Go to local post office, or another courier, to ship the package. You will be responsible for paying for your own shipping costs for returning your item. Return address for the package is as below:
SHARIFAH TRADING SDN BHD (1186734-T)
No.37, Jalan Gambier
Kuching 93000, Sarawak, Malaysia
4. You will need to email us the following after:
- Tracking number from post office or couriers
- Bank account
- Contact number
5. For EXCHANGE cases we will proceed to mail you the exchange items once we received your returned items.
6. For REFUND cases we will proceed with refund once we received your returned item. Your shipping fee and order refund will be done via bank transfer.
Please contact us at email@example.com or 016 859 3009 if you have any questions or doubts.